Privacy Policy
Last Updated: June 2026
A.G. Carpet & Flooring Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quotation or use our flooring supply and installation services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Who We Are
A.G. Carpet & Flooring Ltd
First Floor, Hamilton House
Burwood Close
Surbiton
Surrey
KT6 7HW
Telephone: 020 8390 3862
Email: info@ag-flooring.co.uk
Website: www.ag-flooring.co.uk
A.G. Carpet & Flooring Ltd provides domestic and commercial flooring supply and installation services across Surrey and South West London, including carpets, luxury vinyl tiles (LVT), vinyl flooring, safety flooring, laminate flooring, engineered wood flooring and commercial flooring solutions.
Information We Collect
We may collect and process the following information:
Name
Email address
Telephone number
Property address
Project address
Flooring requirements
Site survey information
Photographs provided by customers
Communication records
Quotation requests
Website usage information
Technical website information such as IP addresses and browser information
We only collect information necessary to provide quotations, surveys, flooring installations and customer support.
How We Use Your Information
We may use your information to:
Respond to enquiries
Provide quotations
Arrange surveys and appointments
Supply flooring products
Carry out flooring installations
Manage customer relationships
Process payments
Improve our services
Improve our website
Meet legal and regulatory obligations
We will only use your information where there is a legitimate business reason or legal requirement to do so.
Marketing Communications
Where appropriate, we may contact you regarding:
Existing quotations
Flooring projects
Site surveys
Installation appointments
Related services
You may request that we stop contacting you at any time.
A.G. Carpet & Flooring Ltd does not sell personal information to third parties.
Website Analytics
Our website may use:
Google Analytics
Google Search Console
Squarespace Analytics
Website performance and security tools
These services help us understand visitor behaviour, improve website performance and enhance user experience.
Analytics information is generally collected anonymously.
Cookies
Our website uses cookies and similar technologies to improve functionality, website performance and user experience.
Cookies may be used to:
Remember website preferences
Improve website functionality
Analyse visitor behaviour
Monitor website performance
Further details can be found within our Cookie Policy.
Information Sharing
Information may be shared where necessary with:
Flooring manufacturers
Product suppliers
Delivery companies
Contractors working on your project
Professional advisers
Regulatory authorities where legally required
Information is only shared when reasonably necessary to provide services or comply with legal obligations.
Data Security
We take reasonable measures to protect personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While no online system can be guaranteed completely secure, we implement appropriate security measures to protect information under our control.
Data Retention
We retain information only for as long as necessary to:
Deliver services
Maintain business records
Meet legal requirements
Resolve disputes
Comply with accounting obligations
Information no longer required will be securely deleted or anonymised where appropriate.
Your Rights
You may have the right to:
Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information where appropriate
Object to certain uses of your information
Request information regarding how your data is processed
Requests should be submitted using the contact details provided below.
Third-Party Websites
Our website may contain links to third-party websites.
A.G. Carpet & Flooring Ltd is not responsible for the privacy practices, content or policies of external websites. We encourage visitors to review the privacy policies of any third-party sites they visit.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in legislation
Changes to our services
Website updates
Business requirements
The latest version will always be available on this page.