Guarantees & Warranties

Last Updated: June 2026

A.G. Carpet & Flooring Ltd is committed to providing high-quality flooring products and professional installation services.

This page explains the guarantees and warranties that may apply to flooring products and installation work supplied by A.G. Carpet & Flooring Ltd.

Installation Workmanship Guarantee

We take pride in the quality of our workmanship and aim to ensure all flooring installations are completed to a professional standard.

Our workmanship guarantee covers installation defects resulting directly from the fitting process carried out by A.G. Carpet & Flooring Ltd.

If a genuine installation issue is identified, we will inspect the work and, where appropriate, take reasonable steps to rectify the problem.

What Is Typically Covered

Depending on the product and manufacturer, warranties may cover:

  • Manufacturing defects

  • Premature product failure

  • Product faults present at manufacture

  • Material performance under normal use

Coverage varies between manufacturers and flooring types.

What Is Not Covered

Guarantees and warranties generally do not cover:

  • Accidental damage

  • Impact damage

  • Flooding

  • Water ingress

  • Plumbing leaks

  • Rising damp

  • Structural movement

  • Misuse

  • Neglect

  • Improper maintenance

  • Normal wear and tear

  • Damage caused by third parties

Colour & Shade Variation

Natural variations may occur between:

  • Samples

  • Product batches

  • Manufacturing runs

  • Printed patterns

  • Natural flooring materials

Such variations are considered normal and are not usually regarded as defects.

Subfloor Conditions

The long-term performance of flooring depends heavily upon the condition of the subfloor.

Guarantees do not cover issues arising from:

  • Uneven subfloors

  • Dampness

  • Excessive moisture

  • Structural defects

  • Existing floor movement

Where subfloor defects develop after installation, warranty claims may be affected.

Commercial Installations

Commercial flooring may be subject to different warranty periods depending upon:

  • Foot traffic levels

  • Environment

  • Product specification

  • Manufacturer requirements

Commercial customers should refer to the specific warranty information supplied with their flooring products.

Customer Responsibilities

To maintain warranty protection, customers should:

  • Follow cleaning recommendations

  • Follow maintenance guidance

  • Use suitable cleaning products

  • Avoid misuse or neglect

  • Report concerns promptly

Failure to follow recommended maintenance procedures may invalidate certain warranties.

Reporting A Problem

If you believe there is an issue with your flooring installation or supplied product, please contact us as soon as possible.

When reporting a concern, please provide:

  • Your name

  • Property address

  • Installation date

  • Description of the issue

  • Photographs where possible

This helps us investigate and respond more efficiently.

Inspection & Resolution

Where appropriate, A.G. Carpet & Flooring Ltd may:

  • Inspect the flooring

  • Review installation records

  • Contact manufacturers

  • Arrange independent inspections where necessary

Any corrective action will be determined following investigation.

Limitation Of Liability

Our liability shall be limited to the value of the products and services supplied.

Nothing within this page affects your statutory rights under applicable consumer legislation.